It seems like there might be an issue with the communication between your Samsung washing machine, the SmartThings App, and Google Home. Here are some troubleshooting steps you can try to resolve the problem:
1. Check for software updates:
Make sure your Samsung washing machine is running the latest firmware update. You can check for updates through the SmartThings App.
Ensure the SmartThings App and Google Home App are up to date on your smartphone or tablet.
2. Refresh the device connection:
In the SmartThings App, remove and re-add your Samsung washing machine as a device.
In the Google Home App, unlink and re-link your Samsung washing machine from the SmartThings App.
3. Reset your washing machine:
Consult your washing machine's manual for specific instructions on how to perform a factory reset.
A factory reset will erase all stored settings and preferences, so make sure you have a record of any important settings before proceeding.
4. Verify network connectivity:
Ensure your washing machine, smartphone, and Google Home devices are all connected to the same stable Wi-Fi network.
Check for any network connectivity issues or signal interference that might be affecting communication.
5. Contact Samsung support:
If the issue persists after trying these troubleshooting steps, contact Samsung customer support for further assistance. They may be able to provide more specific troubleshooting steps or identify any hardware-related issues.
