Scrambled screen nest thermostat

[zoebtw]

Hello, can anyone help. 

The screen on my nest thermostat was flickering and going liney a few weeks ago intermittently but now the screen is so scrambled you can see what's going on.

 

[Markjosephp]

Hello zoebtw,

Uh oh! Thanks for letting us know about the broken Nest Thermostat screen display. I'd love to know more about this.

Could you provide more details about what happened? Were there any instances where the thermostat display fell off from its base or bumped into it? Also, try to press and hold the screen for 10 seconds until it shuts down to restart, and let us know how it goes.

Regards,
Mark

[Markjosephp]

Hey there,

I wanted to see if you still needed help. Please let us know if you have any other questions or concerns.

Thanks,

Mark

[zoebtw]

I have tried shutting down as suggested but screen just comes back in white and nothing 

[zoeuvre]

Hi folks,

@zoebtw, thanks for the follow-up information. Don't give up on us yet. We'd like to further check on this. Could you fill out this form and let me know once you're done?

I appreciate your help, Mark. 

Best,

Zoe

[Markjosephp]

Hi everyone,

Thanks for your assistance here, Zoe.

@zoebtw, I don't want to be a nudge, but I'd like to make sure you get the help you need. Please let us know if you have already submitted the form so we can move forward. Feel free to reach out again if you still need help.

Best regards,
Mark

[zoebtw]

Hello, I completed the form the other day, no help yet

[Markjosephp]

Hi zoebtw,

I appreciate the effort, but we haven't received it yet. Could you please submit another form and let me know once you're done? This is for me to ensure your case will be properly handled.

Keep me posted.

Thanks,
Mark

[Markjosephp]

Hello zoebtw,

Thanks for completing the form; we have received it. Soon, a member of our senior support team will contact you via email. Also, we'll leave this thread open a little longer for follow-up questions and concerns.

Thanks,

Mark