Sleep timers in routine

[FroggyWoggy]

Sleep timers have disappeared from the play media option in the routine menu. I can only set it to play media but can no longer a timer. Added to that, I'm not able to add a simple command to set a timer as the creation menu won't let them have any action after the "Play media"action .

Help please!

[Azarco]

Hey FroggyWoggy,

We're sorry if you're having trouble with your sleep timer — let's see what's going on.

A few questions: what Google Nest device do you have? Are you using the ready-made or custom routine? Also, when did it start happening? Kindly check this link to see if it helps.

Let us know how it goes.

Best,

Alex

[Princesss]

Hi FroggyWoggy,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess

[FroggyWoggy]

Hello, thanks for your reply.

I'm using a first generation Google home and every so often my bedtime routine "drifts away" with the wrong playlist being launched for a while. This is during one of those occasions that I noticed the sleep timer option is no longer in the pre-made bedtime routine. I noticed it about 2 weeks ago but I can't be positive this is exactly when the problem started, it that makes sense.

[Princesss]

Hi there,

We just want to check if you have seen our response on the previous post? Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[FroggyWoggy]

Hello Princess,

I did see the link but it doesn't help. It's just the help page I looked at before contacting you. The option simply isn't there anymore.

[Azarco]

Hey FroggyWoggy,

While you can't set the sleep timer on your bedtime routine, you can add "Plays sleep sounds" to your routine. Sleep sounds plays for one hour if not turned off. Furthermore, you can also set a sleep timer separately. 

Thanks,

Alex

[Princesss]

Hi FroggyWoggy,

Chiming in-- have you seen our response from the post above? Let us know once you've tried the steps suggested by Alex and let's check if there are other steps that we can try, otherwise we'll be locking the thread.

Best,

Princess

[Princesss]

Hi FroggyWoggy, 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.
 

Best,

Princess