Smart life Bulb offline

[Nikokachura]

My smart life bulb is showing as offline, but when I use the smart life app I'm able to control my bulb. 

[LovelyM]

Hello Nikokachura, 

Thanks for reaching out. We'd love to help.

Answer the following: was the Smart Life light working before? If yes, when did the issue start? Were there changes made? What troubleshooting steps have you tried?

Please rename your light bulb in the Google Home app. Here's how: open app > Tap the light icon > Choose Settings > Select Name to edit > Save. Once done, ask your Google Home device, "Hey Google, sync my devices."

Keep me posted. 

Best, 
Lovely

[LovelyM]

Hi Nikokachura, 

I'm checking in to see if you've tried the steps above. I'd be glad to hear from you, so please tell me if you are still having issues.

Cheers,
Lovely

[LovelyM]

Hey there Nikokachura, 

We haven't heard from you in a while, so we'll be locking this thread if there's still no update within 24 hours. If you have any new issues, updates or just a discussion topic, feel free to start a new thread here in the Community.

Thanks,
Lovely