Thanks for posting here in the Google Nest Community.
I wanted to follow up and see if I could be of any help. Which Nest device? Could you send us a photo showing the issue? Below are the steps on how to upload a photo:
Also, you can tap the "Drag and Drop" option. Maximum attachment is 5 MB.
Looking forward to your response.
We're sorry to hear about this experience. For us to further assist you, I'd like to ask a few questions:
Let's go ahead and try to isolate first the issue so we can sort this out. Keep us updated so we can try some steps.