Speaker won't respond

[randames22]

My speaker worked great for a year and a half, maybe 2 but I cant get it to respond to voice at all. I can connect it thru my phone but it will not respond to my voice no matter what I do. I've gone thru the set up probably a dozen times and my phone responds but not my speaker anymore. I would really like it to work again. Any ideas?

[Dannyyeoh]

I am not really having a solution to this BUT I did notice that my google mini speakers even when OFF warm to HOT. Is this normal for these devices to get do this ?  I wonder if your speaker has failed over time due to heat. Even when not in use I find it warm to hot? What do you think fellow google home users?

[Princesss]

Hi everyone, 

Thanks for visiting the Community.

We're sorry to hear about this experience and we'd like to help you on this.

@randames22,  we appreciate the details you've shared. Since you've tried some steps, I'd like to ask if you already tried to perform a complete reset on your Google Nest speakers? If not, let's try that and let's see if this will fix this.

@Dannyyeoh, we'd like to further assist you with this. Kindly fill out this form and let us know as soon as you're done.

Best,

Princess

[Princesss]

Hey folks,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Princesss]

Hi randames22,

Thanks — we got your form and we've escalated it over to our higher level of support for further review. Please keep an eye on your inbox as someone will get back in touch with you soon. 

Best,

Princess

[Princesss]

Hi there,

I've seen that you have been assisted via email. I'll consider this post as complete and will lock the thread in 24 hours.
 

Best,

Princess