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Subscription

Pasty
Community Member

‎12-09-2025 09:28 AM

I want to cancel my subscription but it’s not allowing me it says 403 code and it also says I don’t have a home set up and yet you have been taking payment from me for 3 years 

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humbertogarcia
Community Specialist
Community Specialist

‎12-12-2025 04:29 AM - edited ‎12-18-2025 04:45 AM

Hi Pasty,

 

Thank you for posting in the community! I understand you are receiving a 403 code when trying to cancel your subscription. The error message mentioned a missing home setup, even though you've been subscribed for 3 years. I'm happy to help you investigate this authorization issue.

To help me investigate this situation, please confirm the following: Which subscription are you trying to cancel? 

  • The Nest Aware (Legacy) plan
  • The Nest Aware (2nd Generation/Plus) plan

Also double-check that you are logged in with the exact Google Account that originally purchased the subscription. 

I look forward to your answer so we can quickly resolve the 403 error and fulfill the cancellation request. I'm here to assist you.

 

Regards,

Humberto

 

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