Surround sound not working on Youtube app on Google TV (both directly from TV app or chromecast).

[moonpalette]

Hi all. I recently bought a TCL 50S546 with the built-in Google TV and a Vizio V5.1 speaker system from a friend. Surround sound is enabled and working on Netflix from the Google TV playstore, but does not work on the Google TV YouTube app (either on the app or through chromecast). My friend who previously owned it had no issues with surround sound on the built-in YouTube app. I also have a Roku connected to my TV, and surround sound works on Roku's YouTube app (signed into the same Google account). 

I have turned on Dolby Atmos on the TV audio settings, and I see no option for turning on 5.1 audio directly on the YouTube app. Please let me know if anyone has any ideas how to fix this, as I don't want to have to go to Roku every time I watch YouTube, and my friend had no issues with this. 

[moonpalette]

I fixed it by going to advanced audio settings and turning it off of "Auto". Pass through and PCM both work, in case anyone experiences this issue in the future. 🙂

[DeboraJ]

Hi @moonpalette

Thanks for reaching out to the Community! You're experiencing an issue with surround sound not working on the YouTube app on your TCL TV with Google TV, even though it works on Netflix and your Roku's YouTube app (using the same Google account). I'm sorry you faced this situation, but I'm very happy to know that you've already resolved your issue! Thank you for your efforts during this process and for sharing the resolution with us! I'm sure it will be very useful for other customers who may experience the same issue.

Please let me know if you have any other questions! I will be more than happy to assist you!

Best Regards,

Debora