TV Streamer not being recognized as Thread Network for matter devices

[danpryan]

Hello All,
I have been having the hardest time connecting my Aqara P2 Sensors to my existing Google Home. I’m on the most updated version of iOS on and iPhone 16 Pro. Every time I go to add the Aqara P2 Sensor it says “add to iOS and Google home” then says "setting up" then says there is "thread border router required", but I have two Google TV Streamers on the same WiFi network/in the same Google Home app ecosystem, which those are both capable thread border routers. Both Streamers have the Thread network setting enabled. I have factory reset both TV Streamers, I have factory reset the Aqara P2 Sensors, I have deleted and redownloaded the Google Home app. On the Flame app it looks like it can see two _meshcop. networks which are linked one to each of the Streamers, which I believe are the Thread Networks... so I'm pretty sure they exist but not sure why Google Home can't see them on my iPhone when connected to the same wifi network.

[DeboraJ]

Hi @danpryan,

Thank you for reaching out to the community! I'm sorry to hear that you're having issues connecting your Aqara P2 Sensors to Google Home. I understand it must be frustrating when you've already confirmed you have the necessary Thread border routers with your Google TV Streamers. I'd be glad to share more details with you.

Upon checking our information, it seems you will need to consult with Aqara support first. Therefore, please contact them regarding this issue and let me know of any updates or information you receive.

I will be waiting for your response.

Best regards,

Debora