Tamper alert will not clear from app

[Tkallay]

All of a sudden, my Yale smart lock started an alarm. I got a tamper alert on my Nest app, and now I cannot clear the tamper alert. I did change the batteries. Does any one have any suggestions on how to clear the tamper alert off the app so I can lock The door with my phone. 

[Lance_L]

Hello Tkallay,

Thanks for posting in our Community. I’m sorry to hear that you're having issues with the Nest x Yale Lock. Let’s check it out.

To completely isolate the hardware issue, let’s reset the lock to factory settings. Follow the steps below:
 

1. To remove the lock from your account, on the Nest app home screen, select your lock, tap Settings, and Remove lock.
2. Factory reset the Nest × Yale Lock.
3. Add the lock back to the Nest app.

This video guide may help: How to reset your Nest × Yale Lock

Keep me posted.

Best,

Lance