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Third party smart plugs offline

LeeJames
Community Member

Without anything changing, Google Home app and my displays now shows all of my smart plugs as offline and cannot control them from the app or from any of my hubs. They still work fine within the third party app, my wifi is fine and I can ping all the plugs in <5s. I’ve unplugged them, reset my router, unlinked them, reset Google Home etc and no luck. I just did a factory reset on one and it briefly showed for a few seconds, let me turn it on within the Goggle Home app, but then showed as offline again.
Anyone know of a fix?

1 REPLY 1

Ashepherdson
Platinum Product Expert
Platinum Product Expert

Use the command "hey Google sync my devices" , if that fails sign out of the Google home app, then sign back it.