Toshiba Cast TV model (43L621U)

[ntddi]

I’ve been having trouble casting Netflix for the longest time and I’m not sure if the TV needs to be updated. Even when I have reseted the TV in the pass the same problem shows up for Netflix. I am able to cast other apps such as Youtube, Starz, Hulu, Spotify, etc. but never Netflix. Usually when I keep trying an error message shows up. I’ve had this TV for years so I assume it might be outdated because I can’t cast Disney plus, but if there’s any way I could fix this it would greatly be appreciated.

[Azarco]

Hey ntddi,

Thanks for reaching out.

Is this happening to every casting device you have? Have you tried reinstalling your Netflix app? If there's a chance you can update the software of your TV, that might help too. If the issue persists, you can contact Toshiba so that they can check if your TV is updated and still compatible with casting Netflix.

Let us know how it goes.

Best,
Alex

[Azarco]

Hello there,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Regards,

Alex

[Azarco]

Hi ntddi,

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.

Thanks,

Alex