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Transfer from nest to home not reversible

Atalaya
Community Member

Viewing cameras on home is difficult to use and takes too long to access in the event of an alert. The app does not tell you in advance that you cannot reverse the transfer. 
I want to transfer cameras back to nest. 

1 REPLY 1

Derickf
Community Specialist
Community Specialist

Hi @Atalaya,

 

Thank you for posting in the community. I'm sorry to hear you're having trouble viewing your Nest Cameras in the Google Home app. I understand that since migrating, it’s taking too long to access your feed. I know how important it is to have immediate access to your live feed when an alert comes in so you can see events the moment they happen. I’m happy to help.

Please confirm if you have tried the steps below:

  1. Open the Nest app and go to the specific camera's settings.
  2. Tap Transfer from the Home app.
  3. On the confirmation page, tap Continue.
  4. On the About page, tap Transfer.
  5. Tap OK to return to the home page.

Please keep in mind that any video history recorded while you were in the Google Home app will stay there until it expires, and you will need to set up your notifications in the Nest app again.

I hope this information helps.

 

Best regards,

Derick.