Unable to connect NEST thermostat

[Gopal601]

Unable to connect nest thermostat to nest app.

[David_K]

Has it ever successfully connected to the app, or is this the first time you're setting up the thermostat?

Which model of thermostat is it that you have?

How to tell which Nest thermostat you have - Google Nest Help

[Gopal601]

I am all set, David! I am connected now. Thanks for reaching out to support.

[EdmondB]

Hello Gopal601,

Awesome — glad to hear that and thanks for getting back to us. If you need further help, let me know. 

Best,
Edmond

[Abjei]

Unable to continue, the app froze at “where did you put this thermostat” on my NEST app

[Markjosephp]

Hey Abjei,

I appreciate you posting on this thread, and I'm sorry you're having an issue completing your Nest Thermostat setup. Let's sort this out.

If you're using an iOS device, open your phone's Settings > Cross-Site Tracking and disable the setting that allows cross-site tracking. Also, you can try to wait for at least 2–5 minutes when you're at the "location" part of the setup process in the Nest app.

Let us know if that helps.

Regards,
Mark