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Unable to connect NEST thermostat

Gopal601
Community Member

Unable to connect nest thermostat to nest app.

5 REPLIES 5

David_K
Platinum Product Expert
Platinum Product Expert

Has it ever successfully connected to the app, or is this the first time you're setting up the thermostat?

Which model of thermostat is it that you have?

How to tell which Nest thermostat you have - Google Nest Help

Gopal601
Community Member

I am all set, David! I am connected now. Thanks for reaching out to support.

EdmondB
Community Specialist
Community Specialist

Hello Gopal601,

Awesome — glad to hear that and thanks for getting back to us. If you need further help, let me know. 

Best,
Edmond

Abjei
Community Member

Unable to continue, the app froze at “where did you put this thermostat” on my NEST app

Markjosephp
Community Specialist
Community Specialist

Hey Abjei,

I appreciate you posting on this thread, and I'm sorry you're having an issue completing your Nest Thermostat setup. Let's sort this out.

If you're using an iOS device, open your phone's Settings > Cross-Site Tracking and disable the setting that allows cross-site tracking. Also, you can try to wait for at least 2–5 minutes when you're at the "location" part of the setup process in the Nest app.

Let us know if that helps.

Regards,
Mark