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Unable to connect member of household to nest wifi

McGuire77
Community Member

Why I am unable to invite someone in my household? What’s not connected correctly?

8 REPLIES 8

EdwardT
Community Specialist
Community Specialist

Hi McGuire77,

 

Thanks for reaching out. I'm sorry to hear that you're having an issue with inviting people to your Google Home app. I'd love to know more about this.

 

  • Are you getting any messages when you try to add another user?
  • How many members do you already have in your home structure?
  • Is the person you're trying to add using a Google Worskpace email?

Looking forward to your response.

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi McGuire77,

 

It's me again. I wanted to check back in to see if you have other questions and concerns. Feel free to let me know if you do. 

 

Thanks,

Edward

EdwardT
Community Specialist
Community Specialist

Hi McGuire77,

 

Just checking in to make sure that you've seen our response. Please let us know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks,

Edward

Nurse2003
Community Member

How can I add household members if they are in a G suite account?

 

Azarco
Community Specialist
Community Specialist

Hey Nurse2003,

 

Anyone who joins the customer’s local Wi-Fi network gets an option in the Google Home app to join the home. This action doesn’t give the person the access to the customer’s devices, but it sends a request to the current home members. The current home members can approve or deny that request.
Certain accounts don't have the ability to be a home member. You can't invite the persons with the following accounts:
 

  • Google Workspace (G Suite) accounts
  • Google Account for children under 13 (or the applicable age in the customer's country)

Check this guide for more information.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey Nurse2003,

 

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.


Cheers,

Alex

Nurse2003
Community Member

No It won’t let me as we both have G suite emails🥴😏

Azarco
Community Specialist
Community Specialist

Hey Nurse2003,

 

I understand how this is important for you. We're always looking for ways to improve and we'll take it as a feedback.

 

I also suggest that you send feedback using your devices by saying, "Hey Google, send feedback," or by following the steps on this link. Let me know if I can assist with anything else, otherwise I’ll be locking this thread after 24 hours. 
 

Kind regards,

Alex