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Unwanted deletion of Google Nest

Albert-Belgium
Community Member

Hey Everyone,

I have at home 3 Google Nests.

One of those three is not stable due to unwanted deletion of the device.

In the Google Home app I can see in history that my account has deleted the device and this happens at very odd hours like middle of the night when I am sure I was sleeping at that moment.

* I changed the account - didn't work.

* I switched places with the device as I have multiple ones. - didn't work the error is always on the same Nest device.

 Now I have to reinstall the device every 2 or 3 days (not funny).

Any suggestions?

 

13 REPLIES 13

Azarco
Community Specialist
Community Specialist

Hey Albert-Belgium,

 

That certainly hasn't been easy for you — let's figure this out.

 

Could you tell me what Google Nest device you're referring to? Also, are you using a public or private network?

 

Thanks,

Alex

Albert-Belgium
Community Member

Hey

Thanks for the follow-up. It's the Nest mini I have on every floor. And it's just one which give me trouble.

I am using a private network.

The Nest mini is now at less then 5 meters from the router so I don't think the network connection is the problem.

Seems so strange that in the history of the events in Google home it is mentionned that my own userid has deleted the device and this at hours where I am not active...

I happens I just did my usualy work.

1. Delte name of device in Google home because it is not active anymore.

2. Reset the device to factory settings

3. Re-install the device and it works nicely ...until my user wille delete it which would be less than 48 hours.

 

Kind regards

 

Kind regards

Azarco
Community Specialist
Community Specialist

Hey Albert-Belgium,

 

Thanks for the information.

 

A few more questions:

 

  • How frequently does the device unlink (daily, weekly, etc.)?
  • Are you getting any message from your Nest Mini when it disconnects from your account?
  • What's the firmware version of your Google Nest Mini?
  • Could you please set up your device one more time. Once the set up is complete, please send a feedback report with the keyword GHT3 [Home Mini, Nest Mini, Nest Audio] automatically unlinking and note in their feedback report if they have attempted to perform a factory reset and how frequently their device unlinks.

Keep us posted!

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey Albert-Belgium,

 

How's it going with your Google Nest Mini? Let us know if you still need our help by replying on this thread.

 

Thanks,

Alex

Sorry seems as my last message hasn't been send.

 

- Frequenty of unlinking is between 24 and 72 hours. (The last one was 48 hours).

- I don't receive any message at all. Aftre the unlinking the Nest mini is in a state where he ask my to use the google home account to install the device.

- Firmware version of System is 279716. 

   Firmware version of Cast is 1.54.279716

- Could you clarify your question about the feedback report? Is that a manualy written report starting  with the necessay and the information about the frequency of unlinking even after a factory reset?

Azarco
Community Specialist
Community Specialist

Hey Albert-Belgium,

 

Thanks for the additional information. You can send feedback using your devices by saying, "Hey Google, send feedback," or by following the steps on this link. Also, could you fill out this form so that our team can check your device deeper.

 

Kind regards,

Alex

Azarco
Community Specialist
Community Specialist

Hey Albert-Belgium,

 

I know you have other things to do, how's it going with your Nest Mini? Have you had the chance to send feedback and fill out the form?

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey Albert-Belgium,

 

I haven't heard from you in a while, still need help with your Google Nest Mini? Let us know so that we can assist you.

 

Thanks,

Alex

Azarco
Community Specialist
Community Specialist

Hey Albert-Belgium,

 

One quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need assistance, feel free to start a new thread in the community and we’ll be happy to help.


Kind regards,

Alex

Thanks for the follow up. The problem still is there.
Meanwhile I have bought a nest hub to replace the mini and it works as a charme.
 
I will try the other mini in another room. And I will keep you posted.
 
Albert
 

Azarco
Community Specialist
Community Specialist

Hi Albert-Belgium,

 

Thanks for letting us know and we appreciate you updating us about your device. If the issue persists on your Nest Mini, you can fill out the form above.

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hey Albert-Belgium,

 

How's it going with your Nest Mini? Did the issue persist after moving it to another room?

 

Cheers,

Alex

Azarco
Community Specialist
Community Specialist

Hey Albert-Belgium,

 

Due to inactivity, I'll go ahead and lock this thread in 24 hours. Feel free to start a new thread if you need assistance with your Google speakers and we'd be glad to assist you further.


Best regards,

Alex