If you are trying to install two Google Nest Outdoor Cameras purchased in 2016 for the first time, you might be encountering some incompatibility between the six-year-old firmware on the camera and the current version of the Google Nest app and the current version of the software on Google Nest's servers.
You might have to contact Support for assistance:
Thanks for the help, @MplsCustomer.
@Dischick, thanks for posting. Did you try the suggestion MplsCustomer provided? You can also try to do this troubleshooting steps.
Check this link for more information.
Hope this helps.
We appreciate your help here, Juni and MplsCustomer.
Dischick, I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.
Hi Mel I appreciate the prior answers but unfortunately they did not solve the problem. My husband reached out to google nest support and he was told that the problem is that we have spectrum internet and suggested he contact them to change a setting on our account. Spectrum had no idea what he was was referencing. At this point we no longer have any more avenues to pursue to get our nest cameras working.
I’m sorry you’re still having trouble with your cameras. We appreciate your efforts here. We have recommended router settings to work well with your cameras.
Here are the recommended router settings for your cameras:
Preferred IP configuration
Ports for Firewall
80 for HTTP
443 for HTTPS
9543 for TCP/UDP
11095 for TCP/UDP
1935 for TCP/UDP
Medium or Low (If possible)
Privacy and Security
WPA, WPA2 (TKIP, AES)
Preferred Access Point
You may also have a look at this article: Recommended Wi-Fi network and router settings.
Let us know if that helps.
Thanks for the help, everyone!
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
I appreciate the help, everyone.