Unstable Google Home Nest Groups - UGH!

[GoBananas]

Google Home is often unstable when giving it a request such as; "Hey Google play iHeart Radio playlist Study Beats on Whole House". It often responds saying "Can't find Whole House make sure it's connected and turned on." It also often changes voice too, but that's a whole other thread and discussion. We use the default group from Google named "Whole House" to link our various models of seven Next speakers throughtout the house. Of course Whole House is connected, even our phones show it, and show all device connected to to Whole House, and turned on and active. Yet it fails over and over again even when rebooting devices, and phones, etc. As an advanced tech person I'm well aware of the many troubleshooting methods and keep all our devices up to date as "We run lean clean updated fast machines." This is clearly a Google issue. Goole please fix it. Thanks for reading.

[GoBananas]

This issue is simply maddeningly problematic. Ugh!

[Juni]

Hi GoBananas,

Thanks for posting. I’m sorry for the trouble this has caused you, let me help you out. Could you tell us exactly what’s happening in your speaker group? We’d love to help.  

Regards,

Juni

[GoBananas]

It is unstable as described in my original post, guessing you did not read it. Also note the latest firmware was suppsed to update into all the Nest speakers weeks ago, yet that fails too, and there is no way for the user to push the update. Ugh! Tag - you're it.

[GoBananas]

MADDENING! Firmware finally updated, yet issue remains with no change or improvement. It can be playing a playlist on the Whole House group, then I give an instruction to play a different playlist on WHole House, it confirms as if all is good then says "Can't find Whole House make sure deveice is connected and try again." UGH! UGH! and TRIPPLE UGH!

[GoBananas]

So distressing this issue is. At this very moment Google Home is actively playing music on all of our many Nest speakers using the default "Whole House" group. If I ask it to play another play list it still 80% times fails. On the phone with Tech Support right now. Everything they have me try also fails. They don't have a solution nor an explantion. UGH! Double UGH!

[Juni]

Hi there,

We hear you — we can understand why you feel that way. Could you provide us with the case number when you contacted our support team so we can check it out for you.

I look forward to your response.

Thanks,

Juni

[GoBananas]

I can't find the case number anymore. Sorry. Problem remains the same, and friends are experieinceing the same issue.

[Juni]

Hello there,

Since the steps didn't work on your end, we'd be happy to take a look into this for you. Please fill out this form with all the needed information, then let me know once done.

Best,

Juni

[GoBananas]

[6-0554000035047] Your Google Support Inquiry: 6-0554000035047

[GoBananas]

And yes, the insanity continues and not just for me.

[GoBananas]

This is why we bought all these Next display speakers so we could broadcast the music across the whole house. This is an especially bad experience.

[Juni]

Hello GoBananas,

Thanks for providing the case number. I’m sorry for the trouble this has caused you. It appears that you are being assisted by our support team. Please continue the conversation there. If you need help with other concerns, feel free to create a new thread, and the community is here to help.

Regards,

Juni 

[Juni]

Hey there,

Hello again, we haven’t seen your form submission come through - were you able to access it alright? Let us know if you’re running into trouble or still need our help!
 

Regards,

Juni

[GoBananas]

Still a massive failure! Not fixed.