Hi Keonslaw,
Thank you for posting in the community! I understand that although you never set a code up, you're being requested for one. I'm glad to provide you with information.
Check whether the verification code was sent to your phone or email. The Nest app will tell you which it is. Then, follow the steps for your phone or email below.
If sent to your phone:
- Check the Nest app for the last four digits of the phone number that the verification code was sent to. If the phone number is incorrect, contact Nest support for assistance.
- If the phone number is correct, make sure that your phone has a good mobile signal. The text message may take a few minutes to send.
- If several minutes have passed and you still haven’t received a verification code, request a new one on the app.
In the Nest app, look for the phone number's last four digits that the code was sent to. If the phone number is incorrect, fill out the contact us form for assistance.
- If the phone number is correct, make sure that your phone has a good mobile signal. The text message may take a few minutes to send.
- If several minutes have passed and you still haven’t received a verification code, request a new one on the app.
If sent to your Email account:
- Make sure that you’re looking at the email associated with your account on the Nest app.
- Search for emails from account@nest.com
- Check spam or junk.
- If several minutes have passed and you still haven’t received a verification code, request a new one on the app.
I hope the above steps work; feel free to keep me updated with the results.
Regards,
Humberto
