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W5 error message

Banana1
Community Member

Hi nest

my gem 3 thermostat has a w5 message, I have done everything you recommended. But no joy. 

can some one please get intouch 

4 REPLIES 4

Markjosephp
Community Specialist
Community Specialist

Hello Banana1,

 

Thanks for reaching out, and I appreciate all the steps you've taken. We'd like to take a look into this for you.

 

Please fill out this form with the needed information and let me know once you're done.

 

Regards,

Mark

Azarco
Community Specialist
Community Specialist

Hey there,

 

It's us again. Have you had the chance to fill out the form above?

 

Best,

Alex

Azarco
Community Specialist
Community Specialist

Hi Banana1,

 

We wanted to follow up and see if you are still in need of any help. Let us know if you are still having any trouble from here, as we would be happy to take a closer look and assist you further.


Thanks,

Alex

janthadeus
Community Specialist
Community Specialist

Hey there,

 

I just wanted to jump in here to make sure that you saw our response. Please let me know if you have any other questions or concerns as I will be locking this in 24 hours.

 

Thanks for the help here, Mark and Alex.

 

Best,

JT