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Wifi Mesh dropping all day

Fmnegron
Community Member

Wifi Mesh devices are intermittent al day. Internet service providers technicians have spent over 6 hours trying to fix it but internet service is working perfectly and they determined that the issue is the google wifi routers that are dropping out the signal every 30 minutes. I followed step by step all your troubleshoot instructions but nothing works. I have 1 router and 3 additional points connected. I have spent over 10 hours trying to fix it but there is no resolution to the issue. Google does not have customer support phone for this product. I need to fix it immediately as we work from home. It is unacceptable that even your troubleshooting instructions doesn't work.  

1 REPLY 1

GolfCrewfan1
Community Member

I only have one point and it seems to drop a lot. I'm a little dissapointed that there is not good support for this. Is there a different brand you are considering. One that may provide good phone support?