Yale Nest Lock offline AND none of the passcodes are recognized! How to fix?

[dgbk26]

Yale Nest Lock offline AND none of the passcodes are recognized! How to fix?

I thought this wasn't supposed to happen.  Previously, at times when the lock was offline, the codes were still recognized and the lock still worked so I could get in and out.  Eventually, it would get back online one way or another.

This time, batteries are fresh but when I punch in the code on the keypad (same code for years). it says code not recognized right now.  Does this mean it has reset somehow?

[janthadeus]

Hi dgbk26,

Thanks for reaching out. I’m sorry for the trouble accessing your lock. Let’s see what’s going on — a few questions: how long has it been going on? Are the batteries standard AA alkaline? Also, what’s the status light of your lock?
 

Give these steps a try:

• Take off the battery cover and remove the batteries from your lock. If you received a low battery alert, use a fresh set of standard AA batteries. Don't use rechargeable batteries with your lock.
• Put the batteries back in after 60 seconds. Wait a few minutes to check if your lock comes back online.
• Factory reset your lock.

Let me know how it goes.

Thanks,

JT

[janthadeus]

Hey there,

It's me again. I want to make sure you're all good — did those steps work?
 

Regards,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the Community.
 

Best,

JT