Youtube Kids only available in adult Profie on Chromecast

[Stevros3]

Ok so yesterday my kids were watching youtube kids on their profile on the chromecast.

Today however it's not there. Other apps are there and working. Even when I click manage apps in the kids profile it doesn't appear in the options of apps.

Youtube Kids is hhowever fully available in the adult profile set up on my chromecast.

Anyone have any ideas how to get the app back onto the kids profile?

[JenniferV]

Hello Stevros3,

Thanks for reaching out and for being a step ahead of us. To cover all the bases, could you please remove your kid's profile and re-add it then, check if the YouTube Kids' app will show up on the available apps for kid's profile? If the issue persists, perform a factory reset on your device. Here's a guide: How to factory reset your Chromecast.

Regards,

Jennifer

[JenniferV]

Hey there,

How's it going? Did the steps help?

Thanks,

Jennifer

[JenniferV]

Hi Stevros3,

I haven't heard from you in a while so I’ll be locking this thread after 24 hours. If you're still experiencing problems, please feel free to start a new thread and we'll be happy to help.

Thanks,

Jennifer

[Stevros3]

Sorry for the late reply have been away, the removing of the profile & re-adding did not work. Youtube Kids still did not appear as a selectable app on their profile.

I will try the factory reset in the next say or so, just will be a pain re-adding all the logins etc.

[JenniferV]

Hello there,

Got it — take your time. Keep me posted.

Thanks,

Jennifer

[Stevros3]

Unfortunately after the factory reset it is still only available in the adults profile?

[Princesss]

Hey there,

We just want to check if you have seen our response posted above. Let us know if you have additional questions, otherwise we'll be locking the thread.
 

Best,

Princess

[Muddi]

Hi Stevros3,

Just bumping this up to make sure that you've seen our responses. I'll lock this thread if we won't hear from you in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.
 

Cheers,

Muddi

[Muddi]

Hi Stevros3,

Apologize for the delays. Chiming in to ensure everything is covered here. Please check if the app is added to your kid's profile on the Family Link app. Follow the steps below to know-how:

1. Open the Family Link app.
2. Select your child.
3. Tap Controls. App limits.
4. Select your desired app.
5. Tap Always allow. Done.

Keep us posted.

Cheers,

Muddi