blinking green light on google thermostat

[bwilliamson]

My thermostat is unresponsive.    When on the base, it does nothing.   I took it off to charge it with a USB and now it has a blinking green light at the top.   When I first plugged it in to USB, the google "G" came up in the center for a moment and then went away.   So, it won't do anything.   Any ideas?    

[David_K · Accepted solution]

A blinking green light near the top of the thermostat display means that it’s updating the software, starting up or restarting. Usually, this only lasts a minute or two and once it has finished starting up, it'll turn on so that you can use it. If the light blinks green and your thermostat is unresponsive for more than 15 minutes, it is possible it's frozen during the update.

1. Try to remove and reconnect the display. Pull it straight off the base. Make sure that the pin connector is lined up correctly and push it back onto the base. You should hear a click to confirm that it is properly seated.
2. If reconnecting the display doesn't help, you can try manually restarting it (not factory reset).