connection problem

[james112]

sometimes, i have lost wifi connection from my android..

i requested to google wifi community. please solve my connection problem.

[Juni]

Hi james112

Thanks for posting here in the Google Nest Community.
 

Sorry to hear about the trouble. I wanted to follow up and see if I could be of any help. A few things: do you use a modem and router combo? What’s the color of the light on the parent point? Does the device LED switch from orange to teal (or white) continuously? Is there a switch on the network? Are other devices experiencing the same issue?
 

You can reboot your Android phone and your WiFi router to refresh both devices and WiFi signal.

Keep me posted.

Thanks,

Juni

[Juni]

Hi james112,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have more questions or have other concerns in the future.

Regards,

Juni

[Juni]

Hi there,

Buzzing in — do you still need our help? Don't hesitate to reach back if you do.

Best,

Juni