google enhance security nest issue

[toto007]

Hi There

Since i set up enhanced security on my google account. Im unable to connect my nest hub max s camera to my home. When im trying to set up nest camera in it after scanning the QR code its says it has error connecting to google and on the home home app shows off line. Restarting the hub it says link accounts. My nest accuont is link with google. I have 4 other nest cameras and all working alright with the enhance secured account except the nest hub max camera. I red about it , tried to fix it. Removed the nest hub , resetted the hub many times, the issue has not gone. Nest hub max camera cannot connect to the enhace secured google account.

Any help is appreciated.

Thank you

George 

[toto007]

Also says the nest hub max to link account.

??? WTF everything is linked already !!!

in the app on google everywher

i hate google so much at the moment.

[Dan_A]

Hi toto007,

We appreciate you doing the necessary steps. We also know that it can be a little bit frustrating when something's not working as it should but, since this is isolated with your Nest Hub Max, let's try other steps and get this resolved. It would help a lot if you could do a sequential reboot first: 

1. Unplug the power cord of your router, followed by your Nest speakers.
2. Plug them back in after 3 minutes.
3. Restarting your phone might also help.

If the issue persists, try this: To eliminate network issues, please try setting up your device using a mobile hotspot. Please note that you will need two mobile devices for this setup (one will serve as a router and the other to be used to set up your Google Home/Nest devices). Once done, check if your device will have the same behavior.

Best,

Dan

[toto007]

Hi Dan

Doesnt work

Problem with communicating with google then the display goes offline 

[Dan_A]

Hey there toto007,

Thanks for the information. May I know what Google account you are using? Is it a personalized account or the basic Google account with a Gmail domain?

Thanks,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you still need help. Please let me know if you are still having any concerns or questions from here, as I would be happy to take a closer look and assist you further.

Regards,

Dan

[toto007]

Hi Dan

Nothing worked. With Google enhanced security the nest hub max camera doesn't work. I gave up. After brexit it's nothing 🙂 

[Dan_A]

Hey there toto007,

Since you’ve set your Google Account to advance by enhancing its security, this has restricted most features with your Nest Hub Max including the built-in camera functions. Can you return your Google Account to normal to see the difference?

Thanks,

Dan

[Dan_A]

Hey there,

I wanted to follow up and see if you are still in need of any help. Have you had the chance to try the suggestion above? If yes, how is it?

Best regards,

Dan

[toto007]

I would need because the nest hub max camera can not connect to google because of the enhanced security. says error connecting to google, but you can not unfortunately. 

[Dan_A]

Hello again,

You can try to create a new Google Account, preferably with a Gmail domain to use instead of the one you have now since it has enhanced security. Click here for details about creating a new account.

Kind regards,

Dan

[Juni]

Hi there,

I just wanted to follow up if you were able to try the steps provided. Please let us know, as we would be happy to answer any questions you may have
 

Thanks,

Juni

[Juni]

Hello there,

We haven’t heard back from you, so I'll be locking this thread in 24 hours. Feel free to create a new one if you have other concerns in the future.
 

Best,

Juni