google home could not reach cloud intelligence

[KevinPhillips]

My account WAS working but stopped. when I try to link it to account Cloud Intelligence, it says it could not connect to it. I uninstalled, reinstalled, same issue.

[Spqr2001]

I am in the same boat, so it's not just you.  Glad to know it's not just me either.

[Skidz]

Same problem  😕 

[JohnnyV]

Same issue. It must be a network wide issue.

[Lpeden]

Here too hope they figure it out soon 

[Shiveman]

Yep, me, too. Same problem.

[JohnnyV]

I bought mine from Amazon Ordered on March 10, 2022. So I took a look at the reviews on Amazon and was sorry that I didn't do it before purchasing. It does validate that other customers experienced the same issue at previous other times. 

[Kary]

Estoy con el mismo problema pensé q era solo yo y ya estaba endureciendo jajaja pero veo que es general

[eshack]

Same issue. Reported it via Feedback in the Home app. Hopefully whatever logs I provided shed some light. 

[Scott_123]

I thought I was going crazy, thank you for posting this.  I can access using the cloud intelligence app, but it will not connect using Google home.

[eshack]

Mine worked yesterday. I’m betting the home app was updated. 

[eshack]

Does google moderate this?  Hopefully it will catch the attention of someone. 

[Universe19]

Same.

[Oliverhome6820]

Same... just started today.  Reinstall and reconfigured as well

[Joeburdick]

Same

[Oofnisms]

Okay wow so this is a recent issue. All of a sudden it didn't work 

[Gomer2]

Yes me too! So frustrating.

[Arvéyn96]

Happening to me as well. Tried resetting all of them, deleting & reinstalling. Nothing has helped.

[TrayBoz]

Still not working on 6/9/22 10:21pm CST. 

In Dallas TX.

[sutherlandct]

Same problem here. Google home won't connect to cloud intelligence. It was working fine. I moved it to a new room and assigned it to a new room name. Now the plug connects to the loud intelligence app, but Google home app will not connect to cloud intelligence.

[Madmaxx]

Same issue started 2 hrs ago. 

[NenGuy]

Same issue here

[lbyinchina]

My 4 cloud intelligence plugs suddenly stopped working today via Google Assistance on 6/9/2022. I reset all of them, and reboot router, they can be controlled via Cloud Intelligence App, but Google Assistance can't even bind with the Cloud Intelligence account anymore.

[Universe19]

Exactly what happened to me, exactly.

[PAP]

I've got xactly the same problem. Started last night 09.06.22 about 10pm. On Google Home showed lamp off line. So I've tried to reconnect without any luck. Then I've took it off GH and tried to add it again with message "could not reach .." I've reinstalled Cloud Intelligence app. And still the same GH could not reach CI 😕

[CAPTAIN]

It's is 11:30 am est. Same issue. Uninstalled app and repaired plugs. Still can't bind to Google home

[eLucky]

Same issue started 6/9/22. I can use the cloud intelligence app to control the plugs but Google Home states "Could not reach Cloud Intelligence" I signed out and back in, removed and readded the plugs to CI but Google Home cannot add my CI account back to the app.

[Madmaxx]

Issue resolved. Try removing devices and add Cloud Intelligence again. 

[JohnnyV]

Thanks for the good news!

[Kary]

Chicos y chicas hoy ya se conectó a google home, no hice nada solo el procedimiento de agregar el dispositivo y ahí si se agregó ya no mandó el mensaje de error 

[JohnnyV]

Problem resolved! Thanks everyone!

[Oofnisms]

Yep problem resolved! Thank you to all that helped. Just reconnect cloud intelligence 

[Azarco]

Hey everyone,

Appreciate you all for your time and for updating this thread with your resolution, it's a big help. Feel free to reply to this thread if you have additional questions or concerns.

Kind regards,
Alex

[Azarco]

Hi folks,

As we got our resolution here, I'm going to mark this thread as resolved. I'll be locking this thread if we won't hear back from you again in 24 hrs. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future.

Best,
Alex