iPhone connection

[charlesfkahn]

Got a new iPhone nest doesn’t recognize won’t accept my gmail account because it’s a work account when I try to link it to another account it says it’s already linked to an account is there a way to “unlink” it?

[Dan_A]

Hi charlesfkahn,

That certainly hasn't been easy for you ― let’s check this out. What Nest device do you have? For your account, we prefer it to have a Gmail domain to maximize the features it can do. Depending on the Nest speaker you have there, follow the steps on this link to do a factory reset to revert it back to its default and original settings and redo the setup.

Tell me how it goes.

Best,

Dan

[charlesfkahn]

Hey Dan,

We have a thermostat on the wall. It's round, has a black glass surface that you can push to program. It appears orange when the heat is on. Does that help? didn't see it in your list...

[charlesfkahn]

Hey Dan,

Please communicate through my email: #. Thanks.

[Markjosephp]

Hello folks,

I wanted to stop by and see how I could help.

Thanks for assisting here, Dan and Princess.

I'm sorry for the delayed response, @charlesfkahn. Could you tell us what specific type of Nest Thermostat you have? Also, could you provide a rundown of all the steps you've tried? I'll look forward to your response.

Regards,

Mark

[Markjosephp]

Hi charlesfkahn,

I wanted to follow up and see if you are still in need of any help. Please let me know if you are still having any trouble from here, as I would be happy to take a closer look and assist you further.

Thanks,

Mark

[EmersonB]

Hello there,

Just one quick final check in here since activity has slowed down. We'll be locking the thread in the next 24 hours, but if you still need help, I would be happy to keep it open. If there's more we can do, just let me know.

I appreciate the help, Mark, Dan and Princess.

Best,
Emerson

[Princesss]

Hey there,

Chiming in to see if you still need assistance with this. Hope the previous post helped. Let us know if you have additional questions, otherwise we’ll be locking the thread.

Best,

Princess

[charlesfkahn]

Please don't lock the thread. Please use my gmail to communicate: #. Thanks.