That certainly hasn't been easy for you ― let’s check this out. What Nest device do you have? For your account, we prefer it to have a Gmail domain to maximize the features it can do. Depending on the Nest speaker you have there, follow the steps on this link to do a factory reset to revert it back to its default and original settings and redo the setup.
Tell me how it goes.
I wanted to stop by and see how I could help.
Thanks for assisting here, Dan and Princess.
I'm sorry for the delayed response, @charlesfkahn. Could you tell us what specific type of Nest Thermostat you have? Also, could you provide a rundown of all the steps you've tried? I'll look forward to your response.