just bought a Nest thermostat

[Jamboree]

device:Google - Nest Smart Programmable Wifi Thermostat

I've tried to have my phone iPhone 15 pro (latest IOS) 

Downloaded the Google home app

the app can't find the thermostat

It's sitting on the "connecting" screen and does not move on.

UGH.  

[tajennifer]

Hi Jamboree,

Thanks for posting. I'm sorry to hear about the situation that you are experiencing with your Nest Thermostat, which is not connecting to your Google Home app. I appreciate the information provided. Don't worry; help is here.

I need to ask for some information to provide the best solution.

• What is the exact type of Nest Thermostat that you have? You can check the "How to tell which Nest thermostat you have" article to find out.
• Are you getting any error code on the "connecting" screen?
• Have you tried any steps to solve the situation?

Please keep me posted.

Best regards,

Jenny