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lights offline

Bobh2
Community Member

2 weeks ago

Lights stopped working yesterday and all show up as offline.  Everything else work including automations. Have rebooted router and hub. But google does not recognize them.

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3 REPLIES 3

SmartHomeH-TAGS
Bronze
Bronze

2 weeks ago

Try Reconnecting manufacturer's app to Google Home app in Settings. >. Works with Google.

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Bobh2
Community Member
In response to SmartHomeH-TAGS

2 weeks ago

They are Cync lightbulbs which are seamless

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AndersC
Community Specialist
Community Specialist

2 weeks ago - last edited 2 weeks ago

Hi @Bobh2,

 

Thank you for posting in the community. I understand you're having issues because your smart lights are showing as offline and Google does not recognize them, even after you've rebooted your router and hub. I'm happy to assist you.

To better understand the cause of the issue, please provide the information requested below:

  • Have you contacted the manufacturer of the lights?
  • Is the Google Home app the only app you used to set up the lights, or do they have their own dedicated app?
    • If they have their own app, are you able to set the lights up there successfully?
  • Do you have the latest version of the Google Home app installed?
  • Did you remove the lights from the Google Home app after they went offline?

@SmartHomeH-TAGS, thank you for your help on this thread.

Keep me posted.

 

Regards,

Anders