new i q wont

[tam1967]

my nest iq wont turn on does it need to be on the mount before it will start up 

[MplsCustomer]

@tam1967 

I think it is only the newer Google Nest cameras and doorbells (released starting in the fall of 2021) that need to be "mounted" to work.

You have most likely followed the instructions outlined here, including pressing and holding your camera's reset button with a paperclip until the light ring starts spinning blue (sometimes it's hard to get the reset button pushed in):

https://support.google.com/googlenest/answer/9252162?hl=en#zippy=%2Cnest-cam-nest-cam-iq-or-dropcam%...

Unfortunately, the only option Google Nest provides for contacting support is this link, where, depending on your location and time, you may get a phone contact option:

https://support.google.com/googlenest/gethelp

Hopefully, your IQ camera hasn't just died.

[janthadeus]

Hi folks,

Thanks for your help, MplsCustomer.

I want to make sure you're all good — how did the steps go?
 

Thanks,

JT

[janthadeus]

Hey tam1967,

How's it going with your Nest IQ camera? Still need our help?

Regards,

JT

[janthadeus]

Hi there,

We haven't heard any updates from you. I'll go ahead and lock this thread in 24 hours. If you happen to have the same concern feel free to reach us out here or start a new thread.

Best,

JT