"No Compatible Devices were found in your ecobee account"

[Curtis5]

Hello, I keep getting this "No Compatible Devices were found in your ecobee account" error when trying to connect my Ecobee to the Google Home app. I cleared cache and it still does not work.

I have an Ecobee 3 Lite and this help article says that I should be able to connect it to Google Home https://support.ecobee.com/s/articles/How-do-I-connect-my-ecobee-devices-to-Google-Assistant

[Alex_S]

Hi Curtis5,

Thanks for posting—let's get this sorted out. Are you using a dual-band router? If yes, is your Ecobee 3 Lite connected to the same Wi-Fi band as the Google Home app? During the linking process, did you authorize access to Google Assistant on your smart device? Try to unlink Ecobee > Uninstall and reinstall the Google Home app > Login > Link Ecobee again. Let me know how it goes.

Regards,
Alex

[Curtis5]

Hello

• Yes, the router is dual-band
• Yes, the Ecobee 3 Lit is connected to the same Wi-Fi band as the Google Home app
• Yes, I authorized access to Google Assistant on my smart device
• I unlinked the Ecobee app by Uninstalling and did the steps you describe. I also cleared the cache on Google Home and the Ecobee app too.

None of this worked, I still get the same error message. "No Compatible Devices were found in your ecobee account" error when trying to connect my Ecobee to the Google Home app.

[Alex_S]

Hi Curtis5,

Strange. Try contacting Ecobee support to check if there’s anything you need to enable from the Ecobee app. Please keep us in the loop.

Best,
Alex