"Something Went wrong" Error when trying to update Pass Code form Nest mobile pp

[ijol]

I am trying to add a new passcode via the nest app and I keep getting a something went wrong error.

[aatienza]

Hey ijol,

Thanks for reaching out. What phone are you using to add a new passcode (Android, iOS)? Do you have a full access or Home Entry only? Check out this link on How to set or change passcodes for Nest Secure and the Nest × Yale Lock. 

Thanks,

Archie

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

Thanks,

Archie

[aatienza]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Thanks,

Archie