stuck forever on adding wifi point to wifi network

[prvjet]

Hi all i hope in posting this in the right area. I have had  google nest 3 pack for 3 years now.  Lately with lots of drop outs. At least 5 dropouts a week. I decides to factory reset everything including my app and profile and start fresh.

I'm having a really frustrating issue when I connect the wifi point to the nest router and it gets to the end when it's adding it to the wifi network and just stays there for ever. Can anyone help this has beat me. 3 hours in I'm asking for help before I go buy a new system.

[peterbrown77]

The culprit is the Home app on Android. 

Workarounds are:

1. Use an iOs device

Or

2. Uninstall Home and sideload the older Home 2.59 apk that has been shared at other places in this merged thread

Fix is coming in Home 3.29

[Wichy]

I've done the iOS and side load options and 3 of 4 my access points are still not functional. 

The 3 originals don't work at all. The issue for me is a combination of a access point update and the home app. 

[Bingley]

Google quietly  rolled out overnight version 3.29  to Google home . Shame on the nest team for no info this was coming out or when ,  I only noticed it had auto updated as I've been checking.  I'll update later if this has resolved adding the points on . 

[wilson_ong]

Google Home v3.29 has been rolled out overnight and finally resolved the problem for me. Hope it works for the rest of you! 

[frrrustrated]

ARGH Am I the only one who can't get it to work with 3.29 (after factory reset)?

[bpac955]

We're in the clear here too. New version, factory reset. All added again. Only took an entire month +.

[GoogleNestTeam · Accepted solution]

Hey everyone,

Thank you for your patience. This issue has been fixed alongside the release of Google Home app 3.29, all users should have received the update by now. If you're running a different version of the app, double check for updates in the Play Store and try restarting your device. If that doesn't fix the issue for you, please let us know in a comment below.

[Tyler5]

what about for iPhone? issue persist

[frrrustrated]

Still not working for me. Factory reset 3 different Google Wifis and I still can't them to connect to my main  Nest wifi router using 3.29 Android version of Google Home (or iOS). On my Pixel I still get the "Something went wrong error".

[residentupshaw]

   This back words  

[CN4]

I have this problem. Obviously this problem still persists

[Osama211]

‏Cant connect google wifi after format

‏i have 3 google wifi long time and when i format and try with bad app google home ! and i try but still have problem o try with many phone ios and android but same problem
‏( Request failed. Please try again later )

‏Please include this reference number #150098480 in your feedback. This will help us track the issue and provide you with updates.

Can you see your Google Wifi devices in the Google Home app, ?

no can't see because already factory

What steps did you use to perform the factory reset? I want to make sure you did it correctly ?

I do factory from device Google wifi

this my old reference
reference number #150098480 in My feedback

[Pallielle]

Nest wifi point stuck connecting to WiFi 

[Osama211]

Please help please

update google home is available in iOS with the but the same problem still exists
‎‏ version 3.32

[Osama211]

Update google home is available in iOS with the but the same problem still exists
‎‏ version 3.32

Why is there no attention to this problem, just ignoring it?! Why is there no technical team capable of responding or solving the problem? Where is the technical support? Or are they asleep?!

[Osama211]

Why is there no attention to this problem, just ignoring it?! Why is there no technical team capable of responding or solving the problem? Where is the technical support? Or are they asleep?!

[Wichy]

Still not working!!

[jthondapu]

This is not fixed. So annoying. How come biggest software vendor can not fix simple issues like this. 

[peterbrown77]

it is fixed  - have you updated the Home app on  your phone?

[Osama211]

Today a new update google home is available in iOS with the but the same problem still exists
‎‏ version 3.32

please fix this problem

[jthondapu]

Yes it is NOT fixed in latest version also. The actual issues is adding GOOGLE WIFI points models NLS-1304 to the mesh. They stuck at the end. The other google wifi point models AC-1304 do get added with out any issue so google home team need to check handshake between router and wifi point in the finalise step for this specific NLS-1304 model to understand the difference and fix it. Hope this helps to pin point the diagnosis and fix it the most annoying issue for lot of people. Else all these wifi points (Nls-1304) are just paper weights which google can use it in their offices.  

[Kmaier57]

It's pitiful. It used to be so easy in the old days. Now your waste hours, with recommendations like factory reset everything. Why? Your should be able just to add it easily. Unfortunately I have been with Google wifis for like ten years, but if I could I would switch to another company. Google has become so inefficient. Sorry to say but it's true. 

[Osama211]

update google home is available in iOS with the but the same problem still exists
‎‏ version 3.32

[Kmaier57]

I have tried all the recommendations, nothing is working. It shouldn't be like this. I just want to add 1 wifi point. Should be easy. 

[Grrrr2]

This is ridiculous. Been trying to get this working for so long 

[bhaller89]

This issue is persisting with me as well. Trying to add one Google Wifi point to existing mesh network and stuck at adding to mesh stage. have tried factory reset, hardwiring, power cycling, etc. multiple versions of app with no luck.

[Wichy]

I gave up! I went out and bought a whole new system (ubiquiti dream pro 7). I had a great 10-year run with Google Wi-Fi. this is so disappointing. 

Bye bye Google 😞

[Kmaier57]

Yes. I have had them for years and recommended them to probably 5 other families but I wouldn't anymore. They are slower than the competition (I have 1 giga on my modem, but never more then 500 on my nest plugged into the modem). And now this inability to add a puck. And solutions like factory reset the whole system etc. one is not even confident that after resetting the system it will work as before. Zero confidence, sorry

[Osama211]

A failed experience with technical support. I was contacted after posting more than 10 topics in Google's forum, but technical support was unsuccessful and impossible. After 4 hours of communicating with me directly and sharing the network with support, they failed to solve the problem and ignored the response. What happened to you, Google? What happened to you? Is it reasonable that a large technical support is unable to solve a problem that everyone has complained about!!?

[Osama211]

Now 148 REPLIES 

and support google 

He does not react, does not care, and has not found any solution to the problem.

[Kmaier57]

Success, finally. I set aside my phone and used my OnePlus Pad instead. Worked straight away, took a few minutes. Don't know why it worked, my only thought is that it doesn't have a sim card and hence no mobile data. You might try disabling or removing your sim card and then give it a go. I really can't think of any other reason why the Pad worked and multiple phones wouldn't. Anyway, good hunting.

[Kmaier57]

Just to add that I had previously disabled my sim data on the phone and that didn't work. Perhaps completely disable the sim. Have no idea if it will work. Just a thought 

[frrrustrated]

I got an email from Google Support the other day claiming they've finally resolved the issue.  Has anyone tried recently to make it work?  I was going to make another attempt but won't be able to do it for another week or so.

[Grrrr2]

Hey! Not going to lie I didn’t see this email, but I tried the other day and did in fact get it to work. I did this by disabling my router’s (non-Google router) 2.4 & 5 GHz signals within my IP address. From there the setup was super easy. Not sure if this helps (or if it worked due to them fixing the bug)… but either way, I’m a happy camper