cancel
Turn on suggestions
Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type.
Showing results for 
Search instead for 
Did you mean: 
Help

stuck forever on adding wifi point to wifi network

Go to answer
prvjet
Community Member

‎01-18-2025 06:19 PM

Hi all i hope in posting this in the right area. I have had  google nest 3 pack for 3 years now.  Lately with lots of drop outs. At least 5 dropouts a week. I decides to factory reset everything including my app and profile and start fresh.

I'm having a really frustrating issue when I connect the wifi point to the nest router and it gets to the end when it's adding it to the wifi network and just stays there for ever. Can anyone help this has beat me. 3 hours in I'm asking for help before I go buy a new system.

Labels:
1 Recommended Answer

Go to answer
GoogleNestTeam
Community Manager (Admin)
Community Manager (Admin)

‎02-19-2025 11:40 AM

Hey everyone,

Thank you for your patience. This issue has been fixed alongside the release of Google Home app 3.29, all users should have received the update by now. If you're running a different version of the app, double check for updates in the Play Store and try restarting your device. If that doesn't fix the issue for you, please let us know in a comment below.

View Recommended Answer in original post

166 REPLIES 166

Go to answer
Draftbc
Community Member

‎05-24-2025 02:56 PM

I’m on IPhone 15 pro max and cannot get google wifi 3 point mesh to connect to network, complete reset has been done and like above, it cycles what device you want to add, google wifi, and what device do you want to ad over and over.  Yep 3 hrs and frustrated as I am a network guy.  

0 Kudos

Go to answer
Srama1278
Community Member

3 weeks ago

I have the same issue now 10 months later. What's the fux? I have tried everything (rebooting, reinstalling app) nothing seems to work

0 Kudos

Go to answer
Tyler5
Community Member
In response to Srama1278

3 weeks ago

Nothing. I spoke to ISP and their answer was it’s google fault, spoke to Google said it was ISP fault. 

0 Kudos

Go to answer
bpcs
Community Member
In response to Srama1278

3 weeks ago

It is supposed to be fixed provided you update Google Home to at least 3.29... have a look at my post here as well for how I fixed it using only version 3.28 at the time.

0 Kudos

Go to answer
GeneRubel
Community Member
In response to bpcs

3 weeks ago

As a very loyal Google user and seller, I have eluctantly given up on Google mesh and now offer Amazon's Eero.  Performance is amazingly better and installation is easy and error free.  Google has apparently decided to abandon this market.

0 Kudos

Go to answer
GeneRubel
Community Member

3 weeks ago

How do I return multiple units that either never worked (could not connect) or only worked intermittently?

0 Kudos

Go to answer
nathancoast
Community Member

3 weeks ago

Figured it out from my end and my problem seems to be due to having a previous google home associated with my account - which may not be relevant to other people.  The Nest Wifi Point was still (somehow) associated with our previous home.  Even though I had repeatedly factory reset the point.  Deleting the previous google home allowed the wifi point to be correctly added to the new home.   Took many months of head scratching and endless resets and reboots.

0 Kudos