02-15-2023 01:22 PM - edited 02-15-2023 01:22 PM
I have a Nest Doorbell. Whenever someone rings the doorbell the app just buffers so I can never see who it is our talk to them until 2-3 minutes after the doorbell rang. By that time they are gone and I can see who it was on history. I have an iPhone and great Wifi so it's not the phone or the WiFi speed.
02-18-2023 12:48 PM
Same here. I thought I needed to add more Wi-Fi extenders.
02-20-2023 04:32 PM
Hi folks,
I’m sorry to hear your doorbell keeps on buffering when someone rings it. Let’s see what’s going on — a few questions: what type of Nest doorbell do you have? When did the issue start? How far is the doorbell from the router? Were there any changes to your Wi-Fi network? Are there devices or appliances (such as baby monitors, microwaves, cordless phones, etc.) near the doorbell? Also, is it connected to a 2.4 GHz or 5 GHz Wi-Fi network?
Here are some troubleshooting steps you can try:
Let me know how it goes.
Thanks,
JT
02-23-2023 09:05 PM
Hey there,
I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.
I appreciate the help, JT.
Thanks,
Archie
02-27-2023 07:55 PM
Hello there,
Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
Thanks,
Archie
03-01-2023 03:05 PM
The doorebell seems to be a Nest Doorbell (f/k/a Nest Hello). It was already installed on the home when I bought the home. I have great WiFi and the router is upstairs above the front door where the doorbell is. Not sure the GHz of the network but it's Xfinity. The only other WiFi is 2 TV's and 2 cell phones. I've tried everything but didn't turn off the phone for 60 seconds. Let me try that and I'll see if that works.
04-16-2023 04:06 PM
I’ve had the same issues with Nest before Google bought them and now with new Google doorbell cam. Loads fast, strong internet connection and quick playback, until someone rings the doorbell, can never talk to them, only buffers. USLESS!!!