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Nest cam problem. Nest cam is associated with someone else’s email address.

Nancym
Community Member

My nest cam is associated with someone else’s email. Can’t set it up 

4 REPLIES 4

MplsCustomer
Bronze
Bronze

@Nancym 

There are a couple of reasons this can occur. One is if you purchased your Nest Cam from another customer and they failed to remove the camera from their Google Nest app or Google Home app while still connected to their Wi-Fi network, and then did not do a factory reset. The remedy here is to have the previous owner remove the camera from their Google Nest app or Google Home app and then do a factory reset.

Another is if you changed your Wi-Fi network and failed to remove the camera from your Google Nest app or Google Home app while still connected to your old Wi-Fi network, and then did not do a factory reset. (Google Nest does not check whose email the camera is associated with; it could be yours.). You MIGHT be able to resolve this by doing a factory reset.

If you can't resolve it, you may need to contact Support (https://support.google.com/googlenest/gethelp) for assistance in resolving Google Nest's restrictions.  Here are a couple of Google Nest's Help topics on this issue:

https://support.google.com/googlenest/answer/10000385?hl=en

https://support.google.com/googlenest/answer/9249728?hl=en

janthadeus
Community Specialist
Community Specialist

Hi folks,

 

I'm dropping by to ensure that everything is covered here. I hope that sheds some light on the issue. If you have other questions and concerns, feel free to let me know.
 

I appreciate the help, MplsCustomer.

 

Thanks,

JT

janthadeus
Community Specialist
Community Specialist

Hey Nancym,

 

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

 

Regards,

JT

janthadeus
Community Specialist
Community Specialist

Hi there,

 

Just checking in to make sure that you saw my response. I'll be locking this thread if I won't hear back from you again in 24 hours. Should that happen, feel free to create a new one if you have more questions or have other concerns in the future. 
 

Best,

JT