Nest camera defect I think

[Jacobusja]

I hope they send my a new one

[EmersonB]

Hello Jacobusja,

Thanks for reaching out here in the Community and for sharing the screenshot of your issue with us. You may try the steps below:

1. If the Night Vision settings are on Auto, switch it to Manual. Then, manually toggle the setting on and off. Observe the feed to check if the pink or purple tint goes away when they toggle the Night Vision settings off.
2. Unplug your Nest Camera from the power source, wait for 30 seconds, and plug your Nest Camera back in. If you have a Nest Cam (battery) or Nest Doorbell (battery), you must also restart your Nest Camera or Nest Doorbell.
3. Ensure your Nest Camera is installed in a supported location and not in an area prone to overheat or direct sunlight.

• Overheating can cause issues with video feed quality. You may move your Nest Camera from a warm location to a cooler area to help resolve the issue.

        4. Try unplugging your Nest Camera from its power source and reposition it after it’s had sufficient time to cool.

        5. Hit this link for more information.

Looking forward to your response.

Regards,

Emerson

[EmersonB]

Hi Jacobusja,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Camera? Were you able to read the information I've shared? In case you have an update, you know where to find us.

Best,
Emerson

[Jacobusja]

The problem is over now , thanks

[Brad]

Hi there,

We're glad to hear that this has been resolved for you. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad