Starting a subscription

[JHElectric]

I am trying to subscribe however I keep getting and error OR-IEH-01.  Can someone help me with this?

[EmersonB]

Hello JHElectric,

Thanks for reaching out here in the Community. To know more about this issue, I'd like to ask what is the subscription you were trying to subscribe to? What Nest device do you have? Are you using the Nest app or the Google Home app? Looking forward to your response.

Best,

Emerson

[janthadeus]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have.

I appreciate the help, Emerson.

Thanks,

JT

[janthadeus]

Hi there,

I haven't heard from you in a while so I'll be locking this thread if there is no update within the day. If you have any new issues, updates or just a discussion topic, feel free to start a new thread in the community.
 

Best,

JT

[JHElectric]

I have just gotten back to this.  Are you stil there?

[EmersonB]

Hi JHElectric,

Thanks for getting back to us. How's it going with your subscription? Could you tell us more about it? Let us know if you have other questions or concerns.

I appreciate the help, JT.
 
Regards,
Emerson

[JHElectric]

Thank you for your reply however; this is what I have done several times and it gives me an error.

[EmersonB]

Hey JHElectric,

Thanks for getting back to us. To better understand your concern, could you share the details and provide the information we're asking above? So that we can guide you on how you can subscribe to the Nest Aware subscription. Hit this link for more information.
 
Thanks,
Emerson

[Brad]

Hi there, 

Just checking in to see how the conversation is going. Please let us know if you have any further questions or concerns. We'll leave this thread open for a little longer for follow-up questions and concerns. 

Thank you for your help here, Emerson and JT!

Best regards, 

Brad

[Brad]

Hi there,

Just checking in on this thread and the activity on it. We'll leave this topic open for another 24 hours in case there are any follow-up questions or comments.

Best regards,
Brad