NestAware Camera 2-Part Verification

[praycer]

I have nine Nest cameras.  When I get a notification by email that there was motion detected, I try to log on by computer to see what is happening.  However, I'm not allowed to bring my phone into work.  So sending me a 2-part verification code to my phone is worthless to me.  I want that code to be sent by email like it was before I was forced to switch to Google NestAware.  The problem is that I can't find any way to change the code delivery to an email.  And even though I have 2-part verification turned off on the app, I still have a code sent to my phone.  Tech support can only tell me that 2-part verification is for my protection.  I understand that.  I just want to change the method with which you are forcing me to be protected.  How do I do that?  If it can't be done, then I may as well cancel your "service".

[Brad]

Hi there, 

Thanks for bringing up the concern you're having. I'd love to look into this for you. Is your account migrated from the Nest app to Google Home app? This verification step seems to be exclusive to the Nest app. Please let me know. 

Best regards, 
Brad

[praycer]

Brad, 

I have the Google Home App as well as the Nest App.  I use the Nest App because it appears to be a much better app.  I just don't care for the layout of the Home app. 

Thanks,

Phil

[Brad]

@praycer 

If you have any of the newer cameras or doorbells released since 2021, you should only be able to use the Google Home app for those devices. If you have devices previous to 2021, it may be the case that they are still only in the Nest app. I was wondering about this, as if you had migrated your account over to the Google Home app, it would be a different story. 

Best regards,

Brad

[praycer]

Brad,

  Once again, I have migrated to the Google Home app.  When I added my 9th camera I was required to use Google Nest Aware.  So then I migrated the other eight.  I have the Nest app as well as the Google Home app on my phone.  Both work when I'm using my phone.  

So again, back to the problem.  I signed in to my Google account today on my work computer.  I was able to select another option other than a phone to get the code to log in.  I selected the email option and was able to log in.  However, when I logged in, I was not able to find my Nest Cameras anywhere.  I found this issue listed by someone else on Google and 47 people checked that they had the same issue, Nest Aware does not show up in their subscriptions.  However there was no solution listed.  I searched everywhere and Nest doesn't show up.  How do I get to my cameras once I log on to Google on a computer?  If you can answer that then I believe I'll be able to use my work computer to view my cameras live.  

Phil

[Juni]

Hi there,

Thanks for the additional info you've shared and sorry for the delay. We'd be happy to take a look into this for you. Please fill out this form with all the needed information then let me know once done.

Regards,

Juni

[Juni]

Hello there,

We haven’t received your form. Kindly fill it out so we can continue with the next step. 
 

Thanks,

Juni

[Juni]

Hi praycer,

I wanted to follow up if you are still in need of any help. If so, please fill out the form above.
 

Best,

Juni

[Jake]

Hey there,

I want to ensure you are good to go, and everything is working properly. Please let me know if you are still having trouble, as I will be locking the thread in 24 hours due to inactivity.

Best regards,
Jake

[praycer]

Form sent!  

[Juni]

Hi there,

We haven’t received your form. Did you use the same email address that you are using in this thread? If not, please try to fill it up once more and use the email address that you are using in this thread.

Thanks,

Juni

[Juni]

Hello praycer,

We are still waiting for your form. Kindly fill it out so we can continue with the next step. 

Regards,

Juni

[praycer]

Form sent again.

[zoeuvre]

Hi folks, 

@praycer, we've received your form — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.

Thanks for your help, Brad, Jake, and Juni. 

All the best,

Zoe