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Nest Aware

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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Resolved! Nest Aware Price Jump

Just got my email notification. 25% increase from $120 to $150/year? I don't think so. Looks like I'll cancel before my renewal, have no cloud storage for now until I find a more reasonable alternative.If you're going to raise prices that much, give ...

DJHussey by • Community Member
  • 66330 Views
  • 186 replies
  • 57 kudos

Google Nest Cameras - I bought a pack of two cameras battery operated

I bought a two package battery operated Goggle Nest camera set and want to one camera at one property location and another camera at my other property. Both locations have been installed with stand alone new Google Nest Wifi systems. The Google AWARE...

FrankJK by • Community Member
  • 671 Views
  • 2 replies
  • 0 kudos

Resolved! How to upgrade from free net aware to net aware plus?

I have automatic free Net Aware with the purchase of net cam (indoor/outdoor) battery. I cannot find a way to upgrade to Net Aware plus from Google home app or Nest app or being on chat with help from Google for hours. Please help…

Tracysf by • Community Member
  • 2860 Views
  • 8 replies
  • 2 kudos

Nest Aware says no compatible device

Camera model NC1102ESNest Aware within the Google Home app says No compatible device.I am using the trial version. Not willing to pay for a subscription until I know my camera is going to work as advertised.Suggestions for a remedy?

Amy4 by • Community Member
  • 3919 Views
  • 12 replies
  • 1 kudos

Best camera won’t live feed on phone outside of wifi range

Ok, I have two cameras work perfectly. When I leave wifi range I get notifications but can not connect to the cameras and the notifications have no images / recordings.Any help would be appreciated

GK67 by • Community Member
  • 1515 Views
  • 3 replies
  • 0 kudos

Doorbell Video

I need to see video from Saturday 2/5th. The only option shown is to go back to Sunday 2/6th.

GullPoint by • Community Member
  • 771 Views
  • 4 replies
  • 0 kudos

6 Digit code

I need the six digit code on the back of the doorbell but the doorbell is already installed and I can’t get it off how can I get the code without tearing it up

Ronpierce by • Community Member
  • 6272 Views
  • 5 replies
  • 1 kudos

Google nest hub vertical line

I am using Google nest hub last 1 years , in nest screen the vertical line show , I requested to Google to solved this problem , Get the software update in google nest hub . Please on request

Gaurab by • Community Member
  • 905 Views
  • 4 replies
  • 1 kudos

Nest camera - home away assist

My Nest camera's are not locating me on home away assist. This started happening after migration to google.I have re-installed both apps - Google home and Nest with no results. My location set up is at location "alway" setting.Please give me a way to...

SylviaC by • Community Member
  • 392 Views
  • 1 replies
  • 0 kudos

Downloading past nest camera video footage

How can I access video footage to download from 3rd to 10th January. When I scroll the video footage back it only goes back to 12th January however it says I can view 60 days back? I would really love to get this as my Mum has died and 3-10th was her...

Jennyl by • Community Member
  • 1996 Views
  • 2 replies
  • 0 kudos
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