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Forum Posts

Migration refund

I migrated over a month ago from Nest Labs. A day later Nest Labs charged me one year subscription. 279..00. My Nest Aware free month is over and now I have been charged one year from Nest Aware 120.00. I didn't receive the month free due to the Labs...

Lost subscription

Due to a router configuration change I lost all my nest devices and I had to redo. Now that I'm all setup again it says I'm on a free trial when my subscription is active until sometime in November. How do I get my subscription back on my account? Go...

jct by Community Member
  • 14 Views
  • 1 replies
  • 0 kudos

Subscription

I deleted my old credit card and added my new credit card. I want to renew my subscription

Gaudette by Community Member
  • 13 Views
  • 1 replies
  • 0 kudos

Emergency

I need Edwin or Eugene from googe nest to cintact me urgently. Emergency!!!

Ceyda by Community Member
  • 5 Views
  • 1 replies
  • 0 kudos

Nest Aware Subscription Managed By ADT

Hello. I recently got google nest outdoor cameras and doorbell through ADT Security. Now it shows they set me up with the basis Nest Aware Subscription which only does 30 days of recording but no 24/7 option. So for the past 2 weeks I reached out to ...

RRM by Community Member
  • 28 Views
  • 1 replies
  • 0 kudos

Nest Aware Cameras and Doorbells

I have my doorbell camera for a long time and have my subscription updated, but I have not been able to get any history. Some events are happening and I’m not able to see what’s going. Any feedback will be appreciated. Thank you

SusanaV by Community Member
  • 31 Views
  • 3 replies
  • 0 kudos

How do I set up Nest Aware Subscription for a second home?

I have a home in Texas with a Nest Aware Subscription. I want to set up a second subscription on a second home in another state. I have clicked on the email link I received when the second home trial ended but am unable to get it set up. Can anyone a...

pfull2 by Community Member
  • 81 Views
  • 5 replies
  • 0 kudos

Problems With Google Doorbell Camera Face ID

I have a Google Battery Doorbell set up with a Nest Aware subscription however I am having difficulties with the system identifying faces.In particular, one of my adult daughters is regularly captured on the cam, however the app mis-identifies her as...