Subscription

[BrnEydGrl59]

I had a Nest Camera on my patio at an old address...I unplugged it and moved June 2024...I have never plugged it back in.  I was surprised to see a charge for my subscription back in October 2025.  I was charged in September 2024 and in 2025.  They don't make it easy to locate the place where I need to turn it off, let alone request a refund.

Still not sure that it is turned off and I need to be reimbursed.  Can someone please help?

[David_K · Accepted solution]

Hi @BrnEydGrl59 

Disconnecting a camera from power doesn't stop your subscription.

Follow these steps:
Manage your Google Home Premium subscription - Google Nest Help

I don't think you'll be eligible for a refund but if you'd like to query that:

1. Go to Contact Us - Google Nest Help.
2. Select a category / product family, and type in a brief description of the issue, then click "Next".
3. Click "Other".
   1. If you're signed into your Google account, select the affected device from the dropdown. If you don't see the affected device listed or you're not contacting about a specific device, select "My device is not listed".
   2. If you're not signed into your Google account, you won't see the device selection dropdown.
4. Enter the serial number of your device (if applicable), then click "Next step".
   1. If you're signed into your Google account and have open cases, you'll see these listed. If you're contacting about a different issue, click "Next step".
   2. If you're not signed into your Google account, you won't see this step.
5. Review the available help resources, and if none resolve the issue, click "Next step".
6. Under "Contact options", choose to get a phone call or chat with the team, depending on availability in your country.