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Help Center

For immediate help, visit the official Google Nest Aware Help Center where you can find tips, tutorials, and other answers to frequently asked questions.

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Need a feature to split incorrect faces

Just got a nest doorbell and the facial recognition is tagging faces in the wrong people. When I try to move the face to the correct person, it gives no option to move to the correct person or add a new person, only the option to delete the face. Why...

Chris12 by • Community Member
  • 1256 Views
  • 5 replies
  • 2 kudos

Where is Nest Aware?

My nest app gives no option for signing u for nest aware. Why would you make signing up so difficult?? And getting help is ridiculous. It’s taken me 20 minutes just to find a help forum and there’s no one here to help! I have to wait around for some ...

PiperSkih by • Community Member
  • 1077 Views
  • 5 replies
  • 0 kudos

Nest WIFI BUFFERING - apps and iPad updated!!

Hello I have 5 nest cameras and over the past month I have had constant buffering on my nest app. All iPads are up today, apps are updates and subscription is still valid, so i'm not to sure what is happening. Any assistance would be appreciated.

BronwynM by • Community Member
  • 1532 Views
  • 5 replies
  • 0 kudos

Wired outdoor camera is missing events

Every morning when I take my dog out the camera misses the event of me going out the door. It does capture the event when I return a few minutes later. If you go backwards reviewing the footage you can see me leaving so it's there, but no event is cr...

JMH100 by • Community Member
  • 1098 Views
  • 5 replies
  • 0 kudos

Can’t sign up for nest aware

My nest app gives no option for signing u for nest aware. Why would you make signing up so difficult?? And getting help is ridiculous. It’s taken me 20 minutes just to find a help forum and there’s no one here to help! I have to wait around for some ...

EileenOddo by • Community Member
  • 3830 Views
  • 4 replies
  • 15 kudos

Where can I find my account info

I just migrated to google and signed up for the new nest aware subscription. I got an email saying the migration was done then another saying my nest aware subscription was cancelled and an amount was being refunded.How can I access my account to see...

MattBu by • Community Member
  • 2725 Views
  • 6 replies
  • 1 kudos

Nest Aware

Hi,Is anyone using solar panels to charge the battery cameras?ThxsJ

JohnD1 by • Community Member
  • 955 Views
  • 4 replies
  • 0 kudos

Motion sensitivity?

In a previous post, now admin. turned off, I complained about the Motion feature of our Nest doorbell/camera. Here’s my last post from there:“Even though I have the Motion feature turned off for the front porch camera, and I don't get emails about ea...

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