Soporte google

[Pedro91]

Cuando quise pedir ayuda desde Google home con Google, me deriva a sitio genérico en Facebook y Twitter. Por qué no puedo solicitar ayuda a la empresa que le compre mis dispositivos? Hay alguna forma de contactarse con ellos para un problema que no está en sus respuestas tipo? Más allá de Google nest evidentemente. Muchas gracias 

[humbertogarcia · Accepted solution]

Hi Pedro91,

Thank you for posting in the community! I understand that you want personalized assistance with your Google Nest product. I'm sorry to hear of the initial difficulties that you found to get in touch with us, please consider that we're working to improve our contact methods. You are on the right path now; I'm here to assist you!

To get started, please choose one of the following options:

Option 1: To assist you here, please provide the following information:

• What’s the Google Nest device that is not working as expected?
• What is the specific issue you are experiencing?
• When did the issue start?
• Did you already look for a solution in the help pages?
• Have you tried any troubleshooting steps? If so, which ones?

Option 2: To assist you via phone, follow these steps:

1. Visit Google Nest Help.
2. Select your product.
3. Scroll down for “Need more help?”.
4. Select “Contact us.”
5. Scroll down to select "Contact Options", the third item in the list.

Feel free to make your choice. I’ll be delighted to assist you!

Regards,

Humberto