renewal charges

[ferdylilly]

I was charged twice for renewal is 3 days. How do I get my refund. No number to call.

[MplsCustomer]

@ferdylilly 

Google Nest does not provide us with customer support phone numbers. But you could try the "Contact us" option under "Nest Aware Premier Care" on the page below. It says : "Get 24/7 access to Nest Aware Experts on the Nest Customer Care team. They’re available to answer questions, help you access features, and manage your subscription."

https://support.google.com/googlenest/answer/9233159?hl=en

[ferdylilly]

Thanks, but seems to be going in circles. Could not even leave a message. This is beyond terrible. Feels like being scammed off my $130.65

[MplsCustomer]

@ferdylilly 

They claim to have 24/7 access to "Nest Aware Experts". Did you get a chat or phone option? I just tried it, skipping the "troubleshooting" options, and got "Get a call" or "Chat" options, both in less than 1 minute.

And $130.65 is an odd amount. Nest Aware is $60/year and Nest Aware Plus is $120/year in the USA.

[EmersonB]

Hi everyone,

@ferdylilly thanks for reaching out here in the Community. We would recommend you to reach our support team to help you with your concern about the charges. Let us know if you have other questions.

I appreciate the help, MplsCustomer.
 
Regards,
Emerson

[EmersonB]

Hello ferdylilly,

I'm dropping by to ensure that everything is covered here. How's it going with your Nest Aware? Were you able to read the information and check the link I've shared? In case you have an update, you know where to find us.

Thanks,
Emerson

[ferdylilly]

Thank you Ebedia. I was able to resolve my Nest Aware Subscription double-charge ($130.65 x 2) issue through my bank. They took on the dispute. They alerted me to the fact that I was also double-charged the same $130.65 for my Nest Aware subscription last year and had gotten it resolved (refunded) also. Thanks again.

[janthadeus]

Hey there, 
 

Happy to hear that! We appreciate the gesture. It looks like we can consider this one complete, so I will be locking this in 24 hours if we won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks for the help here, MplsCustomer and Emerson.

Best,

JT