Trouble with Nest Video history and Google Home

[Patipati]

I have a second generation (old) nest camera. In my old house, I could get the video feed no problem. We moved and I set up the camera again, I have Nest Aware, and I can’t get anything but the stills, no video. My husband was able to see the video and then I installed the Nest app and he no longer is able to see them. What can I do? I’m thinking of cancelling my nest aware since I can’t make it work. 

[Mingamez]

I’m having the same problem. Only we didn’t move. We unplugged it to move the camera. 

[aaaaaaaa]

Same here. It detects movement but when I check the recording it’s just a still.

[janthadeus]

Hi folks,

I’m sorry for the trouble here. No worries, we’ll check this out. Do you have multiple home structures? If so, did you pair your camera to the old home structure or new home structure? Also, what type of camera do you have?
 

Here’s how to check if you have more than one home structure:

1. At the top left corner of your Nest app home screen, tap Menu .
2. Tap the home you want to switch to.
3. You’ll be taken back to the app home screen where you can find the Nest products you have in the home you’ve selected.

Let me know how it goes.

Thanks,

JT

[aatienza]

Hey there,

I just wanted to follow up to see if you still need our help. Please let us know as we would be happy to answer any questions you may have. 
 

I appreciate the help, JT.

Thanks,

Archie

[aatienza]

Hello there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.
 

Thanks,

Archie

[Patipati]

I moved, and the other place is no longer active. Just one home structure is active. I don't seem to be able to update the software because it requires me to have an older operating system on my MAC. I can't update it on the current software, which is crazy. Would I be able to take this to the nest store ? 

[Patipati]

I mean google fiber store or a place where someone can update it. I own three more that are also having this problem that I would like to continue to use. 

[janthadeus]

Hey there,

How's it going? Still need our help?

I appreciate the help, Archie and Brad.

Thanks,

JT

[janthadeus]

Hi there,

Just checking in to make sure that you've seen our responses. Please let me know if you have other questions or concerns as I will be locking this in 24 hours if I won't hear back from you again. Feel free to start a new thread and we'll be happy to help.

Best,

JT

[Brad]

@Patipati 

Can you bring the camera inside to update it on another device? Do you have a PC or another mobile device you can update it with?

Best regards,

Brad