01-22-2023 06:28 AM
Hi,
i got an email from Google informing that one of my Nest protector failed updating to the latest release (3.4.1rc1).
I followed the instructions provided (1st getting the device closer to the router, 2nd run a network check, 3rd factory reset). As the first two steps didn’t help, I went with a factory reset. However, when adding the device to the app, I get an error message that I need first to run a factory reset. I made the process to reset the device at least 10 times, it doesn’t help.
something is wrong with the reset. When the device gets on again, it still remember about its previous location. Any additional way to do a reset than pressing 10 sec on the nest button?
01-22-2023 06:52 AM
Few additional details:
Any idea?
01-27-2023 06:24 PM
Hi MikaCH,
Thanks for reaching out and sharing the steps that you tried. I'm sorry to hear that you're experiencing this. We'd like to know more about this. Please fill out this form so we could investigate further.
Thanks,
Edward
01-28-2023 05:57 AM
Done, form completed and sent
01-28-2023 05:05 PM
Hey there,
Thanks for the update. We got the form you've submitted — thanks for filling that out. I'll consider this post as complete and will lock the thread in 24 hours. Please keep an eye on your email as someone from our team will reach out to you to assist you further.
Thanks for the help, Edward.
Best,
JT